Privacy Policy

When you contact us, request a service, or submit a form on our website, we may collect:

• Full name
• Home or service address
• Phone number
• Email address
• Description of the plumbing issue or service needed
• Payment information (processed securely through our payment provider — we do not store full card numbers)

When you visit our website, certain information is collected automatically through standard web technologies, including:

• IP address and general geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the site
• Referring website or search terms that led you to us

This information is used in aggregate to improve our website and understand how visitors find and use our services.

If you contact us or leave a review via Google, Facebook, Angi, or similar platforms, we may receive information you've made available on those platforms, subject to their respective privacy policies.

We use the information we collect to:

• Schedule and dispatch plumbing services to your location
• Provide estimates and follow up on service requests
• Process payments and send invoices or receipts
• Respond to customer questions, complaints, and feedback
• Send appointment reminders or service-related notifications
• Improve our website, services, and customer experience
• Comply with applicable laws and regulations

We do not use your information to send unsolicited marketing or promotional emails unless you have explicitly opted in to receive them.

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes. Period.

We may share your information only in the following limited circumstances:

• Service providers: Third-party vendors who assist with website hosting, scheduling, payment processing, or communications — bound by confidentiality agreements
• Legal compliance: When required by law, subpoena, court order, or government authority
• Business transfer: In connection with a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction
• Protection of rights: When necessary to protect the safety, rights, or property of J & J Plumbing, our customers, or the public

We use trusted third-party platforms to operate our business. These may include:

• GoHighLevel (GHL): Website hosting and customer relationship management
• Google: Analytics, advertising, and Google Business Profile management
• Facebook / Meta: Social media presence and advertising
• Angi / HomeAdvisor: Lead generation and customer reviews
• Payment processors: Secure credit card and payment handling

Each of these services operates under its own privacy policy. We are not responsible for the data practices of third-party platforms. We encourage you to review their policies directly.

Cookies are small text files stored on your device when you visit a website. They help us recognize returning visitors and understand how the site is being used.

• Essential cookies: Required for the website to function properly (e.g. contact form submission)
• Analytics cookies: Help us understand visitor behavior in aggregate (e.g. Google Analytics)
• Marketing cookies: Used by platforms like Google and Facebook to serve relevant ads — only if you've consented via cookie settings

You can control or disable cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of parts of our website, such as contact forms.

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. Customer service records and transaction histories may be retained for accounting, tax, and legal compliance purposes. When data is no longer needed, we take reasonable steps to securely delete or anonymize it.

Depending on your location and applicable law, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that inaccurate or incomplete information be corrected
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-Out: Opt out of any marketing communications at any time by contacting us or using the unsubscribe link in any email we send
• Portability: Request a copy of your data in a portable format where technically feasible

To exercise any of these rights, contact us using the information in Section 11. We will respond within a reasonable timeframe and in accordance with applicable law.

Our website and services are intended for adults and homeowners. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted personal information through our website or contact forms, please contact us immediately and we will delete that information as quickly as possible.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment information is handled through secure, PCI-compliant payment processors and is never stored on our servers in unencrypted form.

However, no method of internet transmission or electronic storage is 100% secure. While we take your data security seriously and work to protect your information, we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated policy.